Last Updated: April 5th, 2026
Cleaver Medical Group Interventional Pain is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online services, or interact with our practice. By using our website, you agree to the practices described in this policy.
This policy applies to information collected through our website, online scheduling tools, contact forms, patient portals, email communications, and any other digital services operated by Cleaver Medical Group Interventional Pain.
Information You Provide Directly
When you interact with our website or contact our office, we may collect the following types of personal information:
Your name, date of birth, home address, phone number, and email address. Insurance information including your carrier, policy number, and group number. Medical information you provide through contact forms, appointment request forms, or patient intake forms. Payment and billing information such as credit card numbers or bank account details when you make payments through our website. Employment information if relevant to your treatment, such as your employer name and work address. Emergency contact information. Any other information you voluntarily submit through forms, emails, or other communications with our practice.
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies, analytics tools, and similar technologies. This may include:
Your IP address, browser type and version, operating system, and device type. Pages you visit on our website, the time and date of your visit, the time spent on each page, and the pages you visited before and after our site. General geographic location based on your IP address. Referring website addresses and search terms that led you to our site. Information about how you interact with our website, including clicks, scrolling behavior, and form interactions.
Information From Third Parties
We may receive information about you from third-party sources, including insurance verification services, referring physicians, health information exchanges, and analytics providers.
We use the information we collect for the following purposes:
To provide, maintain, and improve our medical services and patient care. To schedule and manage appointments. To process payments and manage billing. To communicate with you about your care, including appointment reminders, follow-up instructions, and treatment-related information. To respond to your inquiries, requests, and feedback. To verify your insurance coverage and process claims. To comply with legal and regulatory requirements, including HIPAA and state healthcare regulations. To improve our website, services, and patient experience. To send you information about our practice, new services, or health-related content that may be relevant to you, where permitted by law. To detect, prevent, and address technical issues, fraud, or security concerns. To create de-identified or aggregated data for research, quality improvement, and operational analysis.
As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Your protected health information (PHI) is subject to additional protections beyond what is described in this Privacy Policy.
Our Notice of Privacy Practices, which is provided to you separately, describes in detail how your medical information may be used and disclosed, and your rights regarding that information. If there is any conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices will govern with respect to your PHI.
We will not sell your protected health information. We will not use your PHI for marketing purposes without your written authorization, except as permitted by HIPAA (such as providing you with appointment reminders or information about treatment alternatives).
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how our site is used.
Essential Cookies: These are necessary for the website to function properly. They enable core features like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
Analytics Cookies: We use analytics tools (such as Google Analytics) to understand how visitors use our website. These tools collect information about pages visited, time spent on the site, and how users navigate between pages. This data helps us improve our website and the information we provide.
Functionality Cookies: These cookies remember your preferences and settings to provide a more personalized experience on future visits.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling cookies may limit your ability to use certain features of our website.
Our website does not currently respond to "Do Not Track" browser signals. However, you can manage your tracking preferences through your browser settings and the cookie controls described above.
We do not sell your personal information to third parties for their marketing purposes.
We may share your information in the following circumstances:
With Service Providers: We work with third-party companies that help us operate our website, process payments, send communications, and perform other business functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
For Treatment, Payment, and Healthcare Operations: We may share your health information with other healthcare providers involved in your care, with your insurance company for payment purposes, and for our internal healthcare operations, as described in our Notice of Privacy Practices.
Legal Requirements: We may disclose your information when required by law, in response to a court order, subpoena, or other legal process, or to comply with government reporting obligations.
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, your safety, the safety of others, or to investigate fraud or respond to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our practice, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information for purposes not described in this policy when we have your consent to do so.
We take the protection of your information seriously and implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, use, alteration, and disclosure.
These measures include encryption of sensitive data in transit using Secure Socket Layer (SSL/TLS) technology. We restrict access to personal information to authorized personnel who need it to perform their job functions. We maintain firewalls, intrusion detection systems, and other security technologies to protect our systems. We conduct regular security assessments and update our practices to address new threats.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining commercially reasonable safeguards and promptly addressing any security incidents.
You have certain rights regarding your personal information:
Access and Correction: You may request access to the personal information we hold about you and ask that we correct any inaccurate information. For health information, these rights are governed by HIPAA and described in our Notice of Privacy Practices.
Communication Preferences: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting our office directly. Please note that even if you opt out of promotional communications, we may still send you messages related to your care, appointments, and account.
Cookie Preferences: You can manage your cookie preferences through your browser settings as described in the Cookies section above.
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, please contact our office using the information provided below.
Our website may contain links to third-party websites, including educational resources, insurance company portals, and other healthcare-related sites. We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review the privacy policies of any third-party site before providing your personal information.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you are a parent or guardian and believe your child has provided personal information through our website, please contact us and we will take steps to remove that information.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Medical records are retained in accordance with applicable state and federal laws governing healthcare record retention. When personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, our data practices, or your personal information, please contact us:
Cleaver Medical Group Interventional Pain
105 Professional Park Drive
Phone: 770-872-6179
Email: contactpain@cleavermedicalgroup.com